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Frequently Asked Questions
What size should I choose?
Each product page includes a size guide with detailed information to help you choose the right size. You can find it next to the size selection option.
What shipping options are available?
Your satisfaction is our priority, which is why we offer free shipping across Canada. Enjoy reliable delivery and secure shipping at no extra cost.
What information will I receive to track my order?
You can check the status of your order in the “Track My Order” section of the menu. You simply need to enter your tracking number to receive up-to-date information about your delivery in real time.
What is your returns policy and how can I use it?
We offer a 30-day return window from the date you receive your order. Please make sure the items are returned in their original condition within 30 days to request a refund.
Who can I contact if I have an issue with my order?
You can contact our customer support team at info@rosegrace-toronto.com. We’ll be happy to help you as soon as possible.
Is it safe to shop on this website?
Yes, all payments are securely processed through certified platforms, ensuring your personal information is protected.